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Privacy Policy

This Privacy Policy explains how Bet 9 Ja, operated in connection with the domain bet9ja-uk.com, collects, uses, discloses, and protects personal data of visitors and users located in the United Kingdom and other regions. It applies to website visitors, individuals who interact with our services or content, and any prospective or actual users who reach Nigerian-operated betting services through links or resources made available on bet9ja-uk.com.

This Policy is designed to comply in particular with the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018, while also aligning with relevant EU GDPR principles and Mexican data protection standards where applicable. It should be read together with any additional notices shown on specific pages or features.

The effective date of this Privacy Policy is 6 November 2025, and it was last substantively reviewed and updated in January 2026. We may update it from time to time as described in the "Updates" section below.

Who We Are

For the purposes of data protection law, the primary data controller responsible for personal data processed in connection with Bet 9 Ja and the domain bet9ja-uk.com is:

KC Gaming Networks Limited
Tomi's House, 9 Funsho Williams Avenue, Surulere, Lagos
Lagos State, Nigeria
("KC Gaming Networks", "we", "us", "our")

KC Gaming Networks Limited is a Nigerian company operating the Bet9ja-branded platform under licences issued by the Lagos State Lotteries Board (LSLB) (Sportsbook licence no. 000108; Casino licence no. 000109) and a national gaming permit (no. 0001003) issued by the National Lottery Regulatory Commission (NLRC)bet9ja-uk.com present information and access pathways related to this Nigerian-licensed operation.

KC Gaming Networks Limited is not licensed by the UK Gambling Commission (UKGC), and the Bet9ja platform is not authorised for gambling services to residents of Great Britain. UK visitors may still interact with bet9ja-uk.com (for example, to view information), and their personal data will be processed in accordance with this Privacy Policy.

We have designated a contact point for privacy matters:

Data Protection Officer (DPO)
KC Gaming Networks Limited
Email: privacy@bet9ja-uk.com
Postal address: Tomi's House, 9 Funsho Williams Avenue, Surulere, Lagos, Lagos State, Nigeria

Where required under UK GDPR, we may appoint a UK or EU representative; if appointed, their details will be published on bet9ja-uk.com and will form part of this Policy by reference.

What Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with Bet 9 Ja and any connected services accessible via bet9ja-uk.com. This includes data from simple website visits as well as, where legally permitted, account registration and betting activity on the Nigerian-operated Bet9ja platform.

Identification and Contact Data

  • Personal identification data: Full name, date of birth, nationality, and verification data such as copies of identity documents (passport, national ID card, driving licence) that you provide for Know Your Customer (KYC) checks. For Nigerian operations, this may include the Nigerian Bank Verification Number (BVN) where required to operate an account effectively.
  • Contact details: Email address, mobile and landline telephone numbers, residential address, and any alternative contact channels you supply. These details are used to manage your relationship with us, send confirmations, and respond to your questions or complaints.

Account, Transactional and Behavioural Data

  • Account data: Username, internal account ID, password hashes (never the plaintext password), security questions and answers, account status, self-exclusion or responsible-gambling flags (where applicable), and jurisdictional settings (for example, whether your IP address indicates you are in the UK or Nigeria).
  • Betting and gaming history: Records of bets placed, stakes, odds, wins and losses, game rounds played, timestamps, channels (web, mobile, agent), and related logs. For UK-based visitors trying to access Nigerian services via VPNs or proxy betting arrangements, we may record attempted access and blocking actions in compliance with our Terms & Conditions.

Technical and Usage Data

  • Device and connection data: IP address, approximate geolocation derived from IP, device identifiers, browser type and version, operating system, language settings, screen resolution, and similar technical data. This includes data indicating use of VPNs, proxies, or other technologies that might mask your true location, especially where such use could breach our Terms & Conditions.
  • Usage and log data: Pages viewed, clickstream data, referral URLs, time spent on pages, interaction with banners or promotional content, error logs, and diagnostic information. We use this data to understand how visitors, including UK-based members of the Nigerian diaspora, interact with bet9ja-uk.com and associated services.

Payment and Financial Data

  • Payment method data: Limited card information (such as masked card number and expiry date), bank account identifiers, mobile money details, and information related to intermediary payment services such as OPay, PalmPay, and Paystack, where these are used for deposits or withdrawals on Nigerian accounts accessed via bet9ja-uk.com.
  • Transaction data: Deposits, withdrawals, refunds, chargebacks, payment status, currency (primarily Nigerian Naira - NGN), and associated timestamps. We may also record information about failed or blocked transactions, including those involving UK-issued cards that are declined or restricted by financial institutions due to risk classifications.

Compliance and Risk Data

  • KYC/AML data: Information obtained from sanctions screening, politically exposed person (PEP) checks, adverse media searches, and documentation obtained to verify identity, residency, and source of funds, in line with Nigerian licensing requirements and relevant international standards.
  • Risk and fraud data: Internal risk scores, notes on suspected fraud or bonus abuse, details of device or account linkage to other accounts, and records of geo-blocking or account closure due to prohibited access from the UK or other restricted jurisdictions.

Cookies and Similar Technologies

  • Cookies: Small text files placed on your device to enable core functionality (for example, keeping you logged in, maintaining your session on low-bandwidth connections), remember your preferences, and support analytics and marketing. We use first-party cookies and, where permitted, third-party cookies set by analytics and advertising partners.
  • Similar technologies: Pixel tags, web beacons, local storage, and SDKs used in mobile versions of our services to measure performance, prevent fraud, and adapt the interface for "old mobile" or limited bandwidth contexts.

Legal Basis for Processing

We process personal data only where we have a valid legal basis under applicable data protection laws, in particular the UK GDPR, and, where relevant, the EU GDPR and Mexican data protection regulations. Depending on the context, one or more of the following legal grounds will apply.

Performance of a Contract

  • Service provision: Where you create or attempt to create an account on the Nigerian-operated Bet9ja platform through links or interfaces provided by bet9ja-uk.com, we process your identification, contact, account, and transactional data as necessary to create, administer, and operate your account, settle bets, process withdrawals and deposits, and provide customer support.
  • Website use: If you simply view content on bet9ja-uk.com, limited technical and usage data is processed to deliver the website, serve content, and maintain security and performance as part of our contractual or pre-contractual arrangements with you.

Compliance with Legal Obligations

  • Regulatory duties: As a Nigerian-licensed operator, KC Gaming Networks Limited is required to comply with obligations imposed by regulators such as the LSLB and NLRC, including KYC, anti-money laundering (AML), counter-terrorist financing (CTF), responsible gambling, and record-keeping duties. We process and retain personal data to meet these obligations, which may require us to keep certain records for several years after an account is closed.
  • Data protection compliance: We also process data to comply with rights and obligations under the UK Data Protection Act 2018, UK GDPR, and comparable laws, including maintaining records of requests, consents, and complaints.

Legitimate Interests

  • Service improvement and analytics: We process technical and behavioural data to understand how bet9ja-uk.com is used, including by UK-based visitors, so that we can improve performance for low-bandwidth users, enhance usability, and tailor content. These activities are carried out in a way that respects your privacy and, where appropriate, uses aggregated or pseudonymised data.
  • Security, fraud prevention and jurisdictional control: We have a strong legitimate interest in protecting our services, users, and regulators. This includes processing data to detect and prevent fraud, bonus abuse, money laundering, and unauthorised access, including attempts by UK residents to bypass geo-blocking through VPN or proxy betting arrangements in violation of our Terms & Conditions.
  • Enforcing legal claims: We may process data where necessary to establish, exercise, or defend legal claims, cooperate with regulators, and respond to legal demands.

Consent

  • Marketing communications: Where required by law, we obtain your consent before sending electronic marketing communications (such as email, SMS, or push notifications) and before using your data for certain profiling activities related to personalised offers. You can withdraw your consent at any time as described in the "Your Rights" section.
  • Cookies and tracking: For non-essential cookies (for example, certain analytics, advertising, or social media cookies), we rely on your consent obtained via our cookie banner or settings panel. You can change your choices at any time.

Vital Interests and Public Interest (Limited Circumstances)

  • Problem gambling and safety: In rare cases, we may process data about suspected problem gambling behaviour to protect your vital interests or those of others, for example by implementing restrictions, providing information on support services, or complying with legal obligations relating to vulnerable customers under Nigerian regulation and recognised international standards.

Purpose of Processing

We process personal data only for specific, explicit, and legitimate purposes. Below we describe the main purposes and how they relate to the categories of data outlined above.

Providing and Managing Our Services

  • Account creation and maintenance: We use identification, contact, and account data to set up and manage accounts on the Nigerian Bet9ja platform where this is legally permitted, including verifying eligibility, enforcing jurisdictional restrictions (for example, blocking new registrations from UK IP addresses), and updating your settings and preferences.
  • Betting and gaming operations: We process betting history, transactional data, and behavioural data to accept wagers, determine outcomes, credit winnings, and provide access to casino and sportsbook products as licensed in Nigeria, even where access attempts originate from outside Nigeria.

Payments, Withdrawals and Financial Reconciliation

  • Processing deposits and withdrawals: We use payment and financial data to process deposits, withdrawals, and refunds in NGN and to work with payment providers (including Nigerian banks and services such as OPay, PalmPay, and Paystack). For UK-based visitors, this processing may be limited or blocked due to card issuer restrictions, BVN requirements, or compliance decisions.
  • Financial reporting: We maintain transaction records required for internal reconciliation, audits, and regulatory reporting to Nigerian authorities.

Compliance, Risk Management and Jurisdictional Control

  • KYC/AML/CTF compliance: We process identity documents, BVN, and related data to comply with Nigerian AML and CTF regulations and with our licence conditions. This includes verifying your identity, assessing risk, and monitoring transactions for suspicious patterns.
  • Geo-blocking and enforcement of restrictions: Technical and usage data (including IP addresses and VPN detection signals) are used to identify and block access from prohibited jurisdictions, such as the UK, in line with our Terms & Conditions and regulatory expectations, and to record such attempts for compliance and risk analysis.

Service Improvement, Analytics and Personalisation

  • Analytics and performance: We analyse aggregated or pseudonymised usage data to understand traffic patterns, optimise the site for low-bandwidth environments, troubleshoot issues, and improve the layout, content, and stability of bet9ja-uk.com.
  • Personalisation and marketing (where allowed): With appropriate legal basis (often consent), we may use behavioural data to present tailored content, promotions, or recommendations relevant to your past activity, subject to jurisdictional restrictions and responsible gambling safeguards.

Communications and Support

  • Customer support: We use contact and account data to handle enquiries, complaints, and feedback submitted by email or through any support channel referenced on bet9ja-uk.com, including queries from UK residents about blocked access or withdrawal difficulties due to BVN or banking limitations.
  • Service messages: We send transactional and service communications (for example, security alerts, policy updates, and changes in jurisdictional access) that are necessary to keep you informed about your account or our services.

Disclosure & Sharing

We treat your personal data as confidential and only share it where necessary for the purposes described above, where we have a legal basis to do so, and subject to appropriate safeguards and contractual protections.

Group Entities and Internal Stakeholders

  • KC Gaming Networks group: Personal data may be shared internally within KC Gaming Networks Limited and any affiliated entities involved in operating the Bet9ja platform and bet9ja-uk.com. Access is limited to personnel who need the information to perform their duties, such as compliance, risk management, IT, and customer support teams.

Payment Partners and Financial Institutions

  • Banks and payment processors: We share limited personal and transactional data with payment service providers (including OPay, PalmPay, Paystack, and Nigerian banking partners) to process deposits, withdrawals, and refunds and to prevent fraud. Payment processors are separate controllers or processors depending on their role and are responsible for their own legal compliance, including with UK banking and card network rules where applicable.

Service Providers and Technical Partners

  • IT and infrastructure providers: We engage third-party service providers to host our systems, deliver content, provide analytics, anti-fraud tools, security monitoring, and customer support technologies. These providers act as processors under data protection law and are bound by written data processing agreements requiring them to protect personal data.
  • Analytics and advertising partners: Subject to your cookie and marketing preferences, we may share pseudonymised or aggregated data with analytics providers and advertising networks to measure campaign effectiveness, understand audience behaviour, and present relevant content. In the UK and EU, these partners operate under consent-based or legitimate-interest frameworks as required by law.

Regulators, Authorities and Dispute Resolution

  • Gambling and lottery regulators: We may share data with Nigerian regulators such as the LSLB and NLRC as part of our regulatory reporting and compliance obligations, including investigations into AML, CTF, or responsible gambling issues.
  • Data protection and other authorities: Where legally required or permitted, we may disclose data to the UK Information Commissioner's Office (ICO), Mexican data protection authority INAI, EU supervisory authorities, or other public bodies in connection with data protection, consumer protection, or law enforcement matters.

Legal, Corporate and Exceptional Disclosures

  • Enforcement and legal claims: We may share personal data with legal advisers, courts, law enforcement, or other third parties when necessary to establish, exercise, or defend legal claims, to investigate suspected unlawful activities (such as fraud, money laundering, or unauthorised access from the UK), or to comply with court orders or lawful requests.
  • Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of assets involving KC Gaming Networks Limited, personal data may be transferred to relevant third parties, subject to confidentiality obligations and continuity of data protection standards.

What We Do Not Do

  • No sale of personal data: We do not sell personal data as a business model. We also do not share personal data with UK self-exclusion schemes such as GamStop, or with UK alternative dispute resolution bodies such as IBAS, because the Bet9ja operation is not licensed by the UKGC and these schemes do not apply to our Nigerian-licensed platform.

International Transfers

Because KC Gaming Networks Limited is established in Nigeria and uses service providers located in several countries, your personal data may be transferred and stored outside the United Kingdom and the European Economic Area (EEA), including in Nigeria, the EEA, and (for some service providers) the United States or other jurisdictions.

Transfers to Nigeria and Other Non-UK/EEA Countries

  • Primary processing in Nigeria: Core account, transactional, and compliance data for Bet9ja services is processed and stored in Nigeria, where our main systems and operational teams are located. This includes data from UK-based visitors who interact with bet9ja-uk.com or attempt to access the Nigerian platform, subject to geo-blocking and our Terms & Conditions.
  • Other jurisdictions: Certain technical, security, or support services may be provided from other countries, including the EEA and the United States. These providers may process limited personal data (for example, IP addresses, device identifiers, logs) as necessary to deliver their services.

Legal Safeguards for International Transfers

  • Standard Contractual Clauses and UK Addendum: For transfers from the UK or EEA to countries that are not recognised as providing an adequate level of protection, we rely on appropriate safeguards, such as the European Commission Standard Contractual Clauses (SCCs) together with the UK International Data Transfer Addendum, or equivalent UK-approved mechanisms.
  • Data Privacy Frameworks and certifications: Where our service providers participate in recognised international data transfer frameworks or hold certifications (for example, alignment with ISO 27001 or SOC 2 standards), we take this into account as part of our due diligence, in addition to contractual safeguards.

Additional Measures and Information

  • Risk assessment and minimisation: Before transferring personal data internationally, we assess the risks associated with the destination jurisdiction and, where appropriate, apply additional technical and organisational measures, such as encryption and access controls, to protect your data.
  • Copies of safeguards: You can request more information about international transfers and obtain a copy of the relevant safeguards (subject to appropriate redactions) by contacting our DPO using the details in the "Who We Are" or "Complaints & Contacts" sections.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to protect our legitimate interests (for example, in the event of disputes). Retention periods may vary by data category and jurisdiction.

General Retention Principles

  • Purpose-based retention: We define retention periods with reference to the purpose of processing. When the purpose is achieved, expired, or no longer relevant, we either delete or anonymise the data, unless a longer retention period is required by law or necessary for legal claims.
  • Legal and regulatory requirements: Nigerian gambling and AML/CTF regulations require us to retain certain account, transactional, and KYC records for a number of years after an account is closed. Typical retention is between 5 and 7 years from account closure or the date of the last transaction, unless a longer period is mandated by applicable law.

Indicative Retention Periods

  • Account and identification data: Basic account records (name, contact details, account identifiers) and KYC documentation are normally retained for 5 - 7 years after account closure or your last significant interaction with us, to comply with AML and regulatory requirements and to enable us to handle disputes.
  • Betting and transactional data: Betting history, deposits, withdrawals, and payment records are generally kept for 5 - 7 years from the relevant transaction or account closure, in line with financial reporting and AML obligations.
  • Technical and log data: Routine technical logs and security logs (such as IP-based access logs or VPN detection data) are retained for shorter periods, typically between 12 and 24 months, unless required longer for security investigations or regulatory purposes.
  • Marketing and communications data: Records of your marketing preferences and communications are kept for as long as you remain subscribed and for a limited period (normally up to 2 years) after you opt out or the last marketing interaction, to demonstrate compliance and manage your preferences.
  • Cookies and similar technologies: Cookie lifetimes vary depending on their type and purpose. Session cookies expire when you close your browser. Persistent cookies used for analytics or preferences usually last from a few days up to 24 months, unless you delete them sooner through your browser or settings.

Deletion and Anonymisation

  • Deletion or anonymisation: When personal data is no longer needed and no legal obligation requires retention, we securely delete it or irreversibly anonymise it so that it can no longer be associated with you.
  • User-initiated deletion: If you exercise your right to deletion (where applicable), we will remove or anonymise your personal data to the extent required by law, while retaining any information we must keep for regulatory, AML, or legal purposes.

Your Rights

As a data subject, you have a range of rights regarding your personal data under the UK GDPR and comparable laws. We also align our practices, where relevant, with the principles of EU GDPR and Mexican privacy law, including the Mexican Federal Law on Protection of Personal Data Held by Private Parties and its regulations, particularly for users who interact with our services from Mexico.

Access, Rectification and Portability

  • Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the information we hold about you, along with details about how we use it. This corresponds to the right of access under UK/EU GDPR and the "Acceso" element of ARCO rights under Mexican law.
  • Right to rectification: You can ask us to correct inaccurate or incomplete personal data. This includes updating your contact details or correcting factual errors in your account records.
  • Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format and, where technically feasible, request that we transmit it to another controller.

Erasure, Cancellation and Restriction

  • Right to erasure ("right to be forgotten"): You can request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent (and no other legal basis applies). Under Mexican law, this aligns with the "Cancelación" right.
  • Right to restriction of processing: You may ask us to restrict processing in specific situations, such as while we verify the accuracy of data you contest or when you have objected to processing and we are considering your request.

Objection and Opposition to Processing

  • Right to object: You have the right to object at any time to processing based on our legitimate interests, including profiling, on grounds relating to your particular situation. We will stop such processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless processing is required for legal claims. Under Mexican law, this corresponds to the "Oposición" right.
  • Right to object to marketing: You can always object to the use of your personal data for direct marketing purposes, including profiling related to such marketing. If you do so, we will stop processing your data for that purpose.

Consent Management and Automated Decisions

  • Withdrawal of consent: Where we rely on your consent (for example, for certain types of marketing or non-essential cookies), you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
  • Automated decision-making: If we use automated decision-making that significantly affects you (for example, automated risk scoring), you have the right to obtain human intervention, express your point of view, and contest the decision, in line with GDPR principles and comparable Mexican data protection standards.

How to Exercise Your Rights

  • Submitting a request: You can exercise your rights by contacting our DPO at privacy@bet9ja-uk.com or using any dedicated privacy contact channel indicated on bet9ja-uk.com. Please specify which right(s) you want to exercise and provide sufficient information for us to verify your identity and locate your data.
  • Verification: For your security and to comply with legal requirements, we may ask for additional information or documentation to verify your identity before acting on your request, especially in connection with account-level data or sensitive records.
  • Response time and fees: We aim to respond to all valid requests within 30 days of receipt. This period may be extended by a further 30 days where necessary due to complexity or number of requests, in which case we will inform you. We do not charge a fee for handling your requests unless they are manifestly unfounded or excessive, in which case a reasonable fee may be charged or the request refused, as permitted by law.
  • Limitations: Some rights may be limited, for example where fulfilling your request would conflict with our legal obligations under Nigerian gambling, AML, or tax laws, or where it would adversely affect the rights and freedoms of others. In such cases, we will explain the basis for any refusal or limitation.

Cookies & Tracking Technologies

Bet 9 Ja uses cookies and similar technologies on bet9ja-uk.com to provide core functionality, enhance user experience (including for low-bandwidth environments), and support analytics and, where permitted, marketing. Cookies help us recognise your browser or device, remember your preferences, and understand how visitors interact with our content and services.

Types of Cookies We Use

  • Strictly necessary (functional) cookies: These cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions such as logging in, navigating pages, or setting privacy preferences. Without them, services you request may not work properly.
  • Performance and analytics cookies: These cookies collect information about how visitors use bet9ja-uk.com, such as which pages are visited most often, how long users stay on a page, and whether they encounter errors. We use this information in aggregated form to improve performance, tailor content, and optimise the site for environments such as 2G networks or older mobile devices.
  • Advertising and targeting cookies: Where permitted by law and your preferences, we may use first- or third-party cookies to deliver more relevant advertising, limit the number of times you see a particular promotion, and measure the effectiveness of marketing campaigns, including campaigns directed at the Nigerian diaspora in the UK.
  • Functionality cookies: These remember your choices (for example, language or region) and provide enhanced features, such as keeping you logged in across sessions where allowed.

Managing Cookies

  • Cookie banner and settings: When you first visit bet9ja-uk.com from the UK or EU, you may see a cookie banner allowing you to accept or reject non-essential cookies and, where available, to configure granular preferences. You can change your choices at any time via the cookie settings link (if provided) on the site.
  • Browser controls: Most web browsers allow you to block or delete cookies through their settings. The procedure varies by browser; consult the help section of your browser for instructions. If you block or delete cookies, some features of the site may not function as intended.
  • Do Not Track: Our systems may not respond to "Do Not Track" signals from browsers. We rely on the consent and preference mechanisms described above to manage tracking-related choices.

Data Security

We implement a combination of technical, organisational, and physical measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. While no online service can guarantee absolute security, we work continuously to maintain a security posture aligned with recognised industry standards.

Technical Measures

  • Encryption in transit and at rest: Data transmitted between your browser and our systems is protected using industry-standard Transport Layer Security (TLS) protocols, typically TLS 1.2 or higher. Where appropriate, we encrypt data at rest within our infrastructure, including backups and database storage containing sensitive information.
  • Access controls and authentication: Access to production systems is restricted to authorised personnel using strong authentication mechanisms, including multi-factor authentication (MFA) where feasible. Role-based access controls ensure that employees and contractors can only access the data necessary for their responsibilities.
  • Network and application security: We employ firewalls, intrusion detection/prevention systems, and other security tools to monitor and protect our networks and applications. Regular vulnerability assessments and patch management help reduce known risks.

Organisational and Process Measures

  • Policies and training: We maintain internal policies governing data protection, security, and acceptable use, and we provide training and awareness programs for staff who handle personal data, including on recognising social engineering and maintaining confidentiality.
  • Vendor due diligence: Third-party service providers that process personal data on our behalf are vetted for security and privacy practices. We use data processing agreements and, where appropriate, incorporate standards inspired by frameworks such as ISO 27001 and SOC 2, even where formal certification is not required.

Incident Management

  • Monitoring and response: Systems are monitored for unusual or suspicious activity. In the event of a suspected personal data breach, we follow a defined incident response process, including investigation, containment, remediation, and documentation.
  • Breach notification: Where a personal data breach is likely to result in a risk to your rights and freedoms, we will notify the appropriate supervisory authority (for example, the UK ICO, where applicable) and, if required by law, affected individuals without undue delay, describing the nature of the breach and recommended protective steps.

Complaints & Contacts

If you have questions, concerns, or complaints about how Bet 9 Ja handles your personal data in connection with bet9ja-uk.com or any related services, you have several options for contacting us and, if necessary, escalating your concerns.

Contacting Us

  • Primary contact for privacy: You can contact our Data Protection Officer by email at privacy@bet9ja-uk.com or by writing to: Data Protection Officer, KC Gaming Networks Limited, Tomi's House, 9 Funsho Williams Avenue, Surulere, Lagos, Lagos State, Nigeria.
  • Other contact channels: Where bet9ja-uk.com provides a dedicated contact or feedback form for privacy or support queries, you may also use that channel. Please indicate that your message relates to data protection or privacy so that it is routed correctly.

Internal Complaint Handling

  • Step-by-step process: (1) Submit your complaint or query using one of the contact methods above, describing the issue and the outcome you are seeking. (2) We will acknowledge receipt of your complaint, usually within a few working days. (3) We will investigate the matter, which may involve reviewing logs, account records, and communications. (4) We will provide a written response setting out our findings and any corrective actions.
  • Timeframes: We aim to address privacy-related complaints within 30 days. If the issue is complex or requires input from external parties (for example, payment providers or regulators), we may need additional time but will keep you informed of progress.

Escalation to Supervisory Authorities

  • United Kingdom: If you are in the UK and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom (see ico.org.uk for contact details).
  • European Union/EEA: If EU GDPR applies to you, you may also lodge a complaint with your local data protection authority in the EU/EEA state of your residence, place of work, or place of the alleged infringement.
  • Mexico: For users interacting from Mexico or whose data is otherwise subject to Mexican privacy law, you may submit complaints to the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), the Mexican data protection authority (see www.inai.org.mx for guidance and contact channels).
  • Nigeria and other jurisdictions: Where appropriate, you may also have the right to complain to relevant Nigerian or other national authorities, in accordance with local laws, particularly in relation to the Nigerian-licensed Bet9ja operation.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, regulatory guidance, or technological developments. The version published on bet9ja-uk.com is the current and applicable version for Bet 9 Ja.

How We Inform You About Changes

  • Website publication: Any updated version of this Policy will be posted on bet9ja-uk.com with a revised "Last updated" date so you can see when it was last modified.
  • Direct notifications: For material changes that significantly affect how we process your personal data or your rights (for example, changes to international transfer mechanisms or the scope of services available to UK residents), we will provide additional notice, such as email notifications, in-account messages (where applicable), or prominent banners on bet9ja-uk.com.

Effective Date, Advance Notice and Your Choices

  • Advance notice: Where feasible and required by law, we will provide at least 30 days' notice before material changes take effect, giving you an opportunity to review the updates and, if you do not agree, to cease using our services or request closure of your account on the Nigerian platform (subject to settlement of any outstanding balances).
  • Your continued use: Continued use of bet9ja-uk.com or related services after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes, to the extent permitted by law. Changes that require your explicit consent will only apply after you provide such consent.

Last updated: January 2026